Apex Broadband Ltd delivers enterprise-grade wired and wireless telecommunications solutions across the UK — keeping homes and businesses seamlessly connected.
From full-fibre broadband to advanced wireless infrastructure, Apex Broadband Ltd delivers cutting-edge connectivity for residential, commercial, and enterprise clients.
Full-fibre and fibre-to-the-cabinet broadband connections with symmetrical speeds for homes and businesses. Backed by SIC 61100 — Wired Telecommunications Activities.
SIC 61100Fixed wireless broadband and mobile data solutions using the latest 4G LTE and 5G networks. Ideal for areas with limited wired infrastructure. SIC 61200 — Wireless Telecommunications.
SIC 61200Dedicated, uncontended leased line connections for businesses that demand consistent speeds and guaranteed uptime with SLA-backed service agreements.
EnterpriseEncrypted private network solutions for multi-site businesses. Keep your data safe across all locations with enterprise-grade security protocols.
SecurityProfessional site surveys, design, and installation of enterprise Wi-Fi networks. Coverage planning for offices, warehouses, retail spaces, and public venues.
InstallationRound-the-clock monitoring, proactive fault detection, and rapid response technical support. Our engineers are available to keep your connection running perfectly.
Support 24/7
We deliver up to 10 Gbps on fibre connections and top-tier wireless performance — so you never have to settle for slow.
Our UK-based technical team is available around the clock. Call us at +44 7456 896506 or email info@apexbroadband.online.
Apex Broadband Ltd is a registered UK company operating under SIC codes 61100 and 61200 — fully compliant with Ofcom and GDPR regulations.
No hidden fees, no surprise bills. All tariffs are clearly stated with fair usage policies — you always know exactly what you're paying for.
Wired and wireless solutions spanning cities, towns, and rural areas across the United Kingdom — connecting communities where others can't.
Choose the connection that fits your needs. All plans include free installation and 24/7 support. Contact us for custom enterprise pricing.
All prices include VAT where applicable. Installation fees may apply in certain areas. Contact us for a full quote.
Apex Broadband Ltd provides wired and wireless connectivity across England, Scotland, Wales, and Northern Ireland — with continuous network expansion.
Whether you're a homeowner looking for faster broadband, a business needing a dedicated line, or an organisation requiring a full telecoms solution — our team is here to help.
By submitting this form you agree to our Privacy Policy. We will not share your data with third parties.
Apex Broadband Ltd is committed to transparency, fairness, and full compliance with UK law.
Last Updated: January 2025
These Terms of Service ("Terms") govern your use of the telecommunications services provided by Apex Broadband Ltd ("Company", "we", "us", "our"), a company registered in England and Wales, operating under SIC codes 61100 (Wired Telecommunications Activities) and 61200 (Wireless Telecommunications Activities).
By subscribing to, activating, or using any service provided by Apex Broadband Ltd, you agree to be bound by these Terms. If you do not agree, you must not use our services. These Terms constitute a legally binding agreement between you and Apex Broadband Ltd.
Apex Broadband Ltd provides wired and wireless broadband internet, leased line, business connectivity, and related telecommunications services throughout the United Kingdom. Services are subject to availability in your area and technical feasibility at your premises.
Services are offered on rolling 30-day, 12-month, or 24-month contracts as specified at the point of sale. Minimum contract terms begin from the date of successful installation or activation. Early termination fees may apply as detailed in your service agreement.
All services are billed in advance. Invoices are issued monthly by email to your registered address. Payment is due within 14 days of the invoice date. Late payment may result in service suspension. Prices are subject to annual review; you will receive 30 days' notice of any price changes.
We target a minimum 99.9% uptime for business services under SLA. Residential services are delivered on a best-efforts basis. Planned maintenance will be communicated at least 48 hours in advance. We are not liable for outages caused by third-party infrastructure, force majeure, or circumstances beyond our reasonable control.
Unlimited data plans are subject to our Fair Use Policy. Excessive usage that materially affects network performance for other customers may result in traffic management during peak hours. We reserve the right to review accounts showing unusual usage patterns.
Any equipment provided by Apex Broadband Ltd (routers, modems, access points) remains the property of the Company unless purchased outright. Equipment must be returned upon termination of service. Damage to or loss of rented equipment will be charged at the replacement cost.
You may cancel your service by providing written notice to info@apexbroadband.online or by calling +44 7456 896506. Notice periods and early termination charges apply as per your contract. We reserve the right to terminate services immediately for breach of these Terms or our Acceptable Use Policy.
To the fullest extent permitted by law, Apex Broadband Ltd's total liability to you shall not exceed the total amount paid by you in the 3 months preceding the claim. We are not liable for indirect, consequential, or economic losses arising from service interruptions.
These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the English courts.
We reserve the right to update these Terms at any time. Updated Terms will be published on our website and communicated via email. Continued use of our services constitutes acceptance of the revised Terms.
Contact: info@apexbroadband.online | +44 7456 896506
Last Updated: January 2025
Apex Broadband Ltd ("we", "us") is committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
We process your data on the basis of: contractual necessity, legal obligation, legitimate interests, and (for marketing) your explicit consent. You may withdraw consent at any time.
We do not sell your personal data. We may share data with: payment processors, network infrastructure partners, and regulatory authorities (where legally required). All third-party processors are bound by GDPR-compliant data processing agreements.
We retain personal data for as long as necessary to fulfil the purposes described above. After termination of your contract, basic records are retained for 6 years in accordance with UK tax and legal requirements, then securely deleted.
Under UK GDPR you have the right to: access your data, correct inaccuracies, request deletion, object to processing, and request data portability. To exercise any right, contact: info@apexbroadband.online
We implement appropriate technical and organisational measures to protect your data against unauthorised access, loss, or destruction — including encryption, access controls, and regular security audits.
If you believe your data rights have been violated, you may lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk.
Data Controller: Apex Broadband Ltd | info@apexbroadband.online
Last Updated: January 2025
We aim to make every customer experience positive. This policy sets out your rights regarding refunds and cancellations in accordance with the Consumer Contracts Regulations 2013 and the Communications Act 2003.
If you signed up to a service remotely (online, by phone, or by email), you have a 14-day cooling-off period from the date your contract was entered into or from the date your service was activated, whichever is later. During this period, you may cancel without penalty and receive a full refund of any advance payments made.
To exercise your right to cancel, contact us at info@apexbroadband.online or call +44 7456 896506 within the 14-day window.
After the 14-day cooling-off period, the following conditions apply:
If your service has been unavailable for more than 24 continuous hours due to a fault within our network (not caused by you or third-party infrastructure), you may be eligible for a proportional service credit. Credits will be applied to your next invoice. Claims must be submitted within 30 days of the outage.
If you have been incorrectly billed, we will issue a full refund of the overcharged amount within 14 working days of the error being confirmed. Refunds will be returned to your original payment method.
To request a refund or raise a billing dispute, please contact our team:
We aim to resolve all refund requests within 10 working days.
If you are not satisfied with the outcome of your refund request, you may escalate your complaint to an Alternative Dispute Resolution (ADR) provider approved by Ofcom. Details will be provided upon request.
Last Updated: January 2025
This Acceptable Use Policy ("AUP") governs the use of all services provided by Apex Broadband Ltd. By using our services, you agree to comply with this policy.
Our services are provided for lawful, personal, and/or business use in accordance with these Terms and applicable UK law. You are responsible for all activity on your connection.
The following activities are strictly prohibited:
During peak hours (8pm–11pm), we may apply traffic management to customers whose usage is materially impacting the experience of other users. This is applied transparently and in accordance with our Net Neutrality commitments.
To report abuse on our network, contact info@apexbroadband.online with details of the incident. We cooperate fully with law enforcement agencies.
Breach of this AUP may result in immediate suspension or termination of your service without notice or refund. We reserve the right to report illegal activity to the relevant authorities.
Last Updated: January 2025
This Cookie Policy explains how Apex Broadband Ltd uses cookies and similar tracking technologies on our website apexbroadband.online.
Cookies are small text files placed on your device when you visit a website. They help websites remember your preferences, improve performance, and enable analytics.
You can control cookies through your browser settings. Disabling non-essential cookies will not affect your ability to use our services, but may impact some website functionality. You can also withdraw consent at any time by clearing your cookies and revisiting our site.
Some pages may include third-party content (such as embedded maps or payment processors) that may place their own cookies. These are governed by the respective third parties' privacy policies.
For questions about our use of cookies, please contact info@apexbroadband.online.